​Projects and Results: 

• Warehouse Driver Onboarding Revamp: Identified $7K+ per hire cost and 23% turnover; mapped and redesigned the process to reduce onboarding waste and clarify expectations for trainers

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• Safety Management Certification: Used storytelling, role play, and emotional triggers to build engagement and retention; redesigned to include personalized learning paths and clearer calls to action

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• Sales Onboarding Redesign: Built the foundation for a standardized onboarding experience for sales staff, addressing inconsistencies in brand knowledge, systems usage, and account management expectations